Kathy Kincaid - Owner
The most important element in determining the quality of pet grooming is the experience and artistry of the groomer. Kathy has more than 15 years in professional pet grooming, beginning her career in Arlington, Virginia and eventually owning her first salon in Falls Church, Virginia. Although retired from actively grooming due to health issues, she ensures that all pet clients receive the best look, attention, and care possible. Kathy is a retired Marine Corps officer and brings her warm personality and professionalism to the salon to make sure customers feel confident about leaving their special pet in her hands.
Jessica Perez - Manager and Senior Groomer/Stylist
Jessica joined Claws & Paws in March 2011 as a certified groomer with 10 years pet grooming experience and is an award winning pet groomer, having been nominated as "Best Pet Groomer in Phoenix" by New Times readers in 2010 and "Best Groomer" by Arizona Sonoran magazine in 2009. Jessica received her training through one of the pet superstores and has excellent grooming skills. She enjoys grooming all dog breeds, particularly Shih Tzus and Lhasa Apsos.
Elizabeth Bostick- Stylist
Elizabeth joined Claws & Paws in June 2012. She has more than 6 years experience and is a certified dog and cat groomer. She began her pet grooming career with one of the pet superstores and comes to Claws & Paws with professional grooming education and training. She has excellent styling skills and grooms all pets with confidence, care, and compassion. Elizabeth enjoys grooming all dog breeds and is particularly fond of grooming poodles and bichons.
Grooming at Claws and Paws is generally by appointment during the hours of 7:30am to 4:00pm, Tuesdays thru Saturdays. We estimate your pet's pick-up time when you drop off and can almost always accommodate your schedule. Earlier drop off or later pick up may be arranged when your appointment is made. We ask that you pick up your pet as arranged. Please note that a pick up later than the 4:00pm closing, unless pre-arranged, may result in an added charge.
For the comfort, safety, and health of your pet, we provide separate private housing for visits to our salon. Pets are never sedated in any way. If you are in need of these services, or if your pet cannot be groomed without them, we recommend they be performed under strict veterinary supervision.
Pets are fluff dried by hand, if tolerated, and we never use heated dryers in our kennels. After all, we do live in Phoenix!!!
All housing, grooming stations, and equipment are disinfected between each and every pet. Towels are never re-used and we use only clean and fresh water for bathing. Pets are bathed in natural, aloe-based shampoos using a bathing system that provides a gentle and cleansing massage. Special oatmeal/hypo-allergenic/medicated shampoos are available on request at an additional charge, but there is never an extra charge for remoisturizers or conditioners. We will also apply owner-supplied veterinarian prescription shamposs. Our goal is to make your pet look its very best!
Finally, we will only perform grooming procedures that do not place undue stress or cause discomfort to your pet. We will not sacrifice your pet's safety and comfort for vanity. If your pet is not acustomed to grooming, or behaves poorly we will only accomplish what we can in order to avoid injury to the pet and the groomer. Regardless, all pets are handled with compassionate care and confident calm. Please note that we do reserve the right to refuse grooming to extremely difficult or aggressive pets.